Shipping & Returns

 

At DiAi our aim is to deliver your jewellery in the most efficient and effective manner, at the earliest.

When will my DiAi purchase arrive?

– Once the order has been placed and our team has confirmed the same, it would be shipped within 15 working days anywhere in India.

For international orders, you can contact us on +91 88791 04790 or info@diaidesigns.com

Where do you ship your products?

– We ship anywhere in India and globally.

What is the shipping cost?

– We offer FREE shipping for orders anywhere in India.

Shipping cost of international orders will vary. You can contact us on +91 88791 04790 or info@diaidesigns.com for the same.

Can I change the shipping address once the order has been placed?

– Sure! You can contact us on +91 88791 04790 or info@diaidesigns.com for a change in address.

Can I cancel my order after it has been placed?

– Of course! You may cancel your order within 24 hours and either choose to receive a full refund or life-long store credit.  The full refund will be initiated within 3 working days.

Will my order be insured?

– Don’t worry! All orders are insured by DiAi designs.

Where does my order ship from?

– All DiAi pieces are made sustainably with love and shipped from Mumbai.

Whoops, I’ve ordered the wrong size.

-No problem! We’ll gladly change your piece to the correct size within 10 days of delivery, at no cost! Send it across at your convenience and we’ll send you the re-sized piece at the earliest. Contact us on info@diaidesigns.com or +91 88791 04790 to get in touch with our team.

What is your returns policy for India?

– The DiAi policy is simple. In case, the product is not how you expected, we offer an exchange of another product of the same value, or a life-time store credit in your DiAi account. You also have an option of transferring that amount into a gift card and giving it your loved ones! The exchange should take place within 10 days of purchase.

Contact us on info@diaidesigns.com or +91 88791 04790 to get in touch with our team.

What is your returns policy for International orders?

– We offer an exchange of another product of the same value, or a life-time store credit in your DiAi account. You also have an option of transferring that amount into a gift card and giving it your loved ones! The exchange should take place within 10 days of purchase. Shipping charges will be additional and will vary depending on the location.

Contact us on info@diaidesigns.com or +91 88791 04790 to get in touch with our team.

How do I return any DiAi merchandise for an exchange?

  1. Please call our customer service number +91 88791 04790 or email us at info@diaidesigns.com and you will be emailed an exchange form. Please print the exchange form and fill in the required information.
  2. In the event of making an exchange, place the unused merchandise in the original DiAi packaging accompanied with the invoice, certificate and insurance policy and seal it.
  3. Enclose the exchange form with the package.
  4. Items showing any sign of wear or that have been altered or tampered with (by anyone/entity besides DiAi) or damaged in any manner will not be accepted for exchange.
  5. Once the exchange is confirmed and approved by DiAi, your exchanged item shall be processed at the earliest.